Brookfield Cleaners & Tailors

Privacy Policy

as of July 9, 2026

Brookfield Cleaners & Tailors ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.brookfieldcleaners.com (the "Site"), use our online ordering, scheduling, or account features, or otherwise interact with our dry cleaning, laundering, tailoring, alteration, and suit/tuxedo rental services (collectively, the "Services"). By using the Site or our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:



a. Information You Provide to Us

• Contact information, such as your name, mailing address, email address, and phone number
• Account credentials, such as a username and password, if you create an account
• Order and service information, such as garment details, special care instructions, pickup/delivery preferences, and rental dates
• Payment information, such as credit or debit card numbers, billing address, and related details (processed via our third-party payment processor)
• Communications you send to us, such as customer service inquiries, feedback, or reviews

b. Information Collected Automatically

• Device and usage information, such as IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Site
• Cookies and similar tracking technologies (see Section 4 below)
• Approximate location information derived from your IP address

c. Information from Third Parties

• Payment processors, scheduling platforms, or point-of-sale providers we use to operate our business
• Marketing or analytics partners, such as email service providers or website analytics tools

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services, including processing orders, scheduling pickups and deliveries, and managing rentals
• Process payments and prevent fraudulent transactions
• Communicate with you about your orders, appointments, account, or customer service requests
• Send you promotional communications, special offers, or newsletters, where you have opted in or as otherwise permitted by law
• Improve and personalize our Site and Services
• Maintain the security and integrity of our Site and business operations
• Comply with legal obligations and enforce our Terms and Conditions

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: With third parties who perform services on our behalf, such as payment processing, point-of-sale software, website hosting, email delivery, and scheduling tools
• Business transfers: In connection with a merger, acquisition, financing, or sale of business assets
• Legal requirements: When required by law, court order, or governmental request, or to protect the rights, property, or safety of Brookfield Cleaners & Tailors, our customers, or others
• With your consent: For any other purpose disclosed to you at the time we collect the information, or with your consent 

4. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, and analyze Site traffic. You can control cookies through your browser settings; however, disabling cookies may limit certain features of the Site. 

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our Services, comply with legal and tax obligations, resolve disputes, and enforce our agreements

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, which may include the right to access, correct, delete, or restrict the use of your information, and the right to opt out of marketing communications. To exercise any of these rights, please contact us using the information in Section 10 below. You may also unsubscribe from marketing emails at any time by using the "unsubscribe" link included in those emails.

8. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site or Services after any changes indicates your acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Brookfield Cleaners & Tailors

brookfieldcleaner@gmail.com